OVO Energy
Cap-tracking variable tariff.
Longer fix for budgeting certainty.
7p/kWh smart EV charging add-on.
*Estimated dual-fuel cost at Ofgem typical usage. Always confirm live pricing on the supplier's own website.
Customer Satisfaction
Switching Performance
EstimatedUp to 5 working days (Ofgem switching guarantee)
Exit fees
Typically £0 on variable · up to £75 on fixed tariffs
Typical transfer period
Up to 5 working days
Smart Meter Intelligence
Updated periodicallyCustomer Service Performance
EstimatedLive figures not always available — latest verified indicators shown.Avg. call wait
~11 min average
Email response
2–5 working days
Live chat
Available
Weekend support
No
24-hour support
Emergency only
UK call centres
Yes
Accessibility services
Yes
Independent Service Assessment
Updated periodicallyCitizens Advice style star rating
#4 of 9
Overall ranking
Independent service assessments measure how well a supplier handles customer service, complaints, billing accuracy and ease of contact. Where the official Citizens Advice star rating is published it is used directly; otherwise these indicators are modelled from PowerGuardian scoring and labelled accordingly.
Tariff Timeline
Updated periodically- 2009Supplier established
OVO Energy began supplying UK households.
- 2020OVO Simpler Energy launched
Cap-tracking variable tariff.
- 20212 Year Fixed launched
Longer fix for budgeting certainty.
- 2022Charge Anytime launched
7p/kWh smart EV charging add-on.
- 2025Price cap tracking
Variable tariffs realigned to the latest Ofgem price cap.
- 2026Current tariff line-up
3 tariffs currently available across fixed, variable and smart options.
Timeline expands automatically as more historical pricing data becomes available.
Best For
Highlighted profiles are automatically matched to this supplier's tariffs, smart-meter support and pricing.
Strengths
- Genuinely good app with usage history and bill projections.
- Competitive fixed tariffs in most regions.
- On-schedule smart-meter rollout for most customers.
Consider Before Switching
- Customer service scores remain middling across Citizens Advice and Ofgem data.
- Final bills after switching are a recurring complaint.
- Bundles (boiler cover, Plus) are upsold heavily and can obscure true cost.
Is This Supplier Right For You?
EstimatedTypical usage
Heating type
Smart meter
Electric vehicle
Solar panels
Personalised match score: 68/100
Why this recommendation:
- Strong smart-meter support unlocks time-of-use savings.
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Recent Supplier Developments
- 18 July 2026
Uswitch has provided an updated guide for OVO Energy, including price changes and customer reviews, which is neutral for transparency.
- 22 April 2026
Completed most remaining SSE account migrations.
Independent supplier intelligence. PowerGuardian is not affiliated with OVO Energy. Verified figures are sourced from published Ofgem, Citizens Advice and supplier data; estimated figures are modelled from PowerGuardian scoring and clearly labelled, and every module is built to connect to live data feeds as they become available. Always verify current pricing on the supplier's own website before switching.
Seeing estimated bills or odd charges from OVO Energy? Faulty meter readings — not the supplier — are often the cause. Check our guide to common smart meter problems and how to fix them before you judge their billing accuracy or decide to switch.
Related Guides
PowerGuardian customer reviews
Reviews submitted directly to PowerGuardian by UK households. Kept separate from Trustpilot, Citizens Advice and Ofgem data — never blended into a single score.
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