Co-op Energy
Thinking about choosing Co-op Energy, or already with them? Here’s the evidence on service and costs, with the limitations explained so you can decide what matters to your home.
Cap-tracking variable tariff on the Octopus platform.
Fixed-price option with ethical positioning.
*Estimated dual-fuel cost at Ofgem typical usage. Always confirm live pricing on the supplier's own website.
Customer Satisfaction
Switching Performance
EstimatedUp to 5 working days (Ofgem switching guarantee)
Exit fees
Typically £0 on variable · up to £75 on fixed tariffs
Typical transfer period
Up to 5 working days
Smart Meter Intelligence
Updated periodicallyCustomer Service Performance
EstimatedLive figures not always available — latest verified indicators shown.Avg. call wait
~12 min average
Email response
5+ working days
Live chat
Not offered
Weekend support
No
24-hour support
Emergency only
UK call centres
Yes
Accessibility services
Yes
Independent Service Assessment
Updated periodicallyPowerGuardian service score, out of 5
#8 of 9
Overall ranking
This is PowerGuardian's own service score, built from our supplier monitoring. It is not the official Citizens Advice star rating — where we hold that published rating it is shown separately with its source.
Tariff Timeline
Updated periodically- 2010Supplier established
Co-op Energy began supplying UK households.
- 2020Co-op Variable launched
Cap-tracking variable tariff on the Octopus platform.
- 2021Co-op Fixed launched
Fixed-price option with ethical positioning.
- 2025Price cap tracking
Variable tariffs realigned to the latest Ofgem price cap.
- 2026Current tariff line-up
2 tariffs currently available across fixed, variable and smart options.
Timeline expands automatically as more historical pricing data becomes available.
Best For
Highlighted profiles are automatically matched to this supplier's tariffs, smart-meter support and pricing.
Strengths
- Ethical, member-focused brand positioning.
- Runs on Octopus's billing platform, aiding reliability.
Consider Before Switching
- Tariffs rarely beat the cheapest fixes on the market.
- Service and complaint indicators remain below peers.
Is This Supplier Right For You?
EstimatedTypical usage
Heating type
Smart meter
Electric vehicle
Solar panels
Personalised match score: 56/100
Why this recommendation:
- Strong smart-meter support unlocks time-of-use savings.
Monday UK Energy Savings Briefing
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Recent Supplier Developments
- 12 October 2026
Government plans for new grid company to boost offshore wind connections, benefiting major renewable players like Co-op Energy.
- 15 May 2026
Complaint indicator on the PowerGuardian watchlist.
We have a commercial arrangement with Co-op Energy. It does not affect their score, their position in our rankings or anything written above, and this is not a whole-market comparison — compare their rates against your own usage.
Visit Your Co-op EnergyPartner link – we may earn commission
Independent supplier intelligence. PowerGuardian earns a commission if you become a Co-op Energy customer through our affiliate link above; that never affects scores or ordering. Verified figures are sourced from published Ofgem, Citizens Advice and supplier data; estimated figures are modelled from PowerGuardian scoring and clearly labelled, and every module is built to connect to live data feeds as they become available. Always verify current pricing on the supplier's own website before switching.
Seeing estimated bills or odd charges from Co-op Energy? Faulty meter readings — not the supplier — are often the cause. Check our guide to common smart meter problems and how to fix them before you judge their billing accuracy or decide to switch.
Related Guides
PowerGuardian customer reviews
Reviews submitted directly to PowerGuardian by UK households. Kept separate from Trustpilot, Citizens Advice and Ofgem data — never blended into a single score.
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