Help & Support

A £150 discount applied to your electricity bill between October and March.

Who's eligible?

• • Receiving Pension Credit Guarantee Credit — discount applied automatically
• • On a low income and receiving certain means-tested benefits
• • High energy costs relative to income

Most eligible customers receive it automatically. If not, contact your supplier to check.

An annual tax-free payment to help with heating costs during winter.

Who's eligible?

• • Born before a qualifying date (changes yearly)
• • Receiving qualifying benefits including Pension Credit
• • Living in England, Scotland or Wales

Usually paid automatically if you receive the State Pension or qualifying benefits.

Automatic payments when the temperature drops below zero for 7 consecutive days in your area.

Who's eligible?

• • Receiving Pension Credit, Income Support, income-based JSA, or Universal Credit
• • Living in an area experiencing a period of very cold weather

Paid automatically — no need to apply.

A free service from your energy supplier and network operator providing extra support.

Who's eligible?

• • Over 60 or under 5 years old
• • Disabled or have a long-term health condition
• • Visually impaired, hard of hearing, or have communication difficulties
• • Recovering from an injury or have a temporary condition
• • Pregnant or have young children

What you get:

• ✓ Advance notice of planned power cuts
• ✓ Priority reconnection during unplanned outages
• ✓ Meter readings and bill formats adapted to your needs
• ✓ Nominee scheme — someone else can manage your account
• ✓ Free gas safety checks (if eligible)

Contact your supplier and network operator to register — it's free.